Module 5 Case Study and Practical Assessment
This final lesson integrates the major concepts covered in Module 5. Students will analyze a practical business situation and develop evidence-based marketing recommendations.
Learning Objectives
- Apply market research concepts to a business problem.
- Analyze consumer behaviour and competition.
- Develop a digital brand and communication strategy.
- Recommend customer experience improvements.
- Select meaningful performance metrics.
Case Study
A new online professional training company plans to launch short certification courses for university students and working professionals. The market already contains several local and international competitors. The company has a limited budget and must decide which audience to target, how to position its courses, and which digital channels to use.
Business Challenges
- Limited awareness and brand recognition
- Strong competition
- Customer concerns about course quality
- Difficulty selecting the correct price
- Low completion rates in online learning
Required Analysis
- Define the primary target customer segment.
- Recommend primary and secondary research methods.
- Identify three direct or indirect competitors.
- Create a clear value proposition.
- Recommend improvements to the customer journey.
- Develop a basic digital communication plan.
- Select five performance metrics.
Suggested Strategic Direction
The company could position itself as a practical, affordable, and career-focused learning platform. It may use free introductory lessons, instructor profiles, student testimonials, flexible schedules, certificates, and WhatsApp support to reduce customer concerns.
Practical Assignment
Prepare a short marketing plan containing the target audience, market research approach, competitor analysis, positioning statement, customer journey improvements, communication channels, and key performance indicators.
Assessment Questions
- Why is market research important before launch?
- Which consumer factors may influence course selection?
- How can the brand build trust online?
- Which innovation could improve course completion?
- How should campaign success be measured?
Module Review
- Market research supports informed decisions.
- Consumer behaviour explains customer choices.
- Competitive analysis reveals opportunities and threats.
- Digital branding creates recognition and trust.
- Customer experience affects satisfaction and loyalty.
- Analytics helps improve marketing performance.