Segmentation divides a broad market into meaningful groups with similar needs, characteristics, or behavior. Strong segmentation enables more precise targeting, positioning, product design, communication, and customer experience.
| Basis | Examples |
|---|---|
| Geographic | Country, city, climate, density, and region |
| Demographic | Age, income, occupation, education, and household |
| Psychographic | Lifestyle, values, interests, and personality |
| Behavioral | Usage, loyalty, benefits, occasion, and readiness |
| Needs-Based | Desired outcomes, problems, and decision criteria |
| Value-Based | Revenue, margin, lifetime value, and service cost |
A persona is a research-based representation of an important customer type. It may include goals, needs, frustrations, behaviors, decision criteria, objections, context, and preferred channels.